Your organisation’s single source of truth for employees and AI alike

Scattered knowledge slows productivity. Elium centralises and structures what teams know, keeping it organised, accessible, and ready for every decision.

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Trusted By 150.000+ Users

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Trusted by 150,000+ professionals worldwide to access verified knowledge.

Key capabilities

Knowledge Sharing that Actually Works

Turn scattered know-how and insights into structured advantage. AI-powered search, smart organisation, and seamless access built for how teams actually work and AI agents that need reliable content.

Single Source of Truth

Single Source of Truth

Bring structure to scattered knowledge and ensure it's accessible, trusted, and reused daily.

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Structured articles with embedded PDFs, visuals, and how-to content

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Unified search and live previews for SharePoint and Google Drive

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Templates with custom fields for consistent documentation

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Accessible by your internal AI agents and LLMs

Accessible Knowledge, Everywhere

Accessible Knowledge, Everywhere

Make critical knowledge available across roles, regions, and devices - with multilingual access and built-in mobility.

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Mobile access with offline article viewing

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AI-powered content translation

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Multilingual workspaces for global teams

Knowledge Lifecycle Management

Knowledge Lifecycle Management

Keep your knowledge base accurate, reliable, and future-ready with structured controls that maintain quality as teams evolve.

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Assigned article ownership

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Scheduled validation and expiry alerts

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Version history and change tracking

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Approval workflows before publishing

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Knowledge request management

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Ownership transfer during team changes

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Collaborative editing with multi-contributor access

AI-Powered Semantic Search

AI-Powered Semantic Search

Deliver accurate, context-aware answers inside your workflow - no switching tabs, no second-guessing.

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Multilingual, intent-aware search

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EU-hosted RAG stack for secure results

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Answers sourced from verified internal content

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In-ticket suggestions for faster response

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Search across articles, PDFs, and video transcripts

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Seamless integrations

Elium seamlessly communicates with your other enterprise applications.

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With Elium

Every Team Benefits. Nothing Gets Lost.

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Customer-Facing Teams

Deliver consistent, in-flow support with trusted answers and structured documentation — improving CSAT, AHT, and first response time by up to 10%.

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IT & MSP Teams

Resolve incidents faster with governed knowledge and in-ticket suggestions — boosting resolution speed by 25.5% and improving SLA performance.

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Knowledge Management Teams

Automate validation, expiry, and ownership processes to keep content fresh — reducing documentation workload by 71.5%.

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Operations Teams

Accelerate onboarding and maintain alignment across locations — cutting ramp-up time by 30–70% and improving team performance at scale.

Preferred By Professionals

98.8% of clients stay with Elium

Unify Team Knowledge in One Secure, Multilingual Knowledge Base

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Frequently asked questions

How long does it take to set up Elium Desk?

You can set up Elium Desk in minutes. It integrates with your existing tools—no extra resources or IT help needed.

Who manages Elium Desk after it’s set up?

Anyone on your support team can manage it. There's no need for a dedicated admin—permissions and update alerts keep everything on track.

Will our agents actually use Elium Desk in their day-to-day operations?
Elium is easily integrated into the customer support tools and delivers quick search, clear answers, and guided workflows that teams rely on daily.
What is a Knowledge Management System (KMS), and why does IT need it?

A KMS captures, organises, and surfaces team knowledge, so answers aren’t stuck in inboxes or someone’s head. For IT, this means faster fixes, fewer escalations, and no more scrambling for procedures. In a landscape of shrinking SLAs and constant change, Elium acts as a living repository that protects institutional knowledge and makes it actionable in real time.

What are popular knowledge management features?

Today’s KM must-haves? Contextual and multilingual search, content obsolescence tracking, smart templates, approval flows, detailed usage stats, and AI-powered assistance. Elium delivers all this—and more—wrapped in a clean, customisable UI that supports real-world workflows across teams.

How does Elium support ITSM and issue resolution?

Elium embeds into your service ecosystem— Salesforce, JIRA, Zendesk, Intercom, Easyvista—via native integrations and APIs. Agents get real-time, contextual knowledge suggestions directly in their tool of choice. It’s not just knowledge stored; it’s knowledge served, fast and frictionless. 

Is Elium built for AI and future-proof?

Elium is AI-native by design. The full content base is vectorised and connected to Azure-hosted OpenAI APIs—guaranteeing data privacy and compliance. From conversational search to AI-assisted writing, summarisation and decision trees, AI isn’t a feature—it’s the framework.

Where is our data hosted, and is it secure?

Elium runs on sovereign EU cloud infrastructure, including SecNumCloud-certified providers. Compliance with GDPR, IT governance, and security protocols is built-in—not bolted on. You control access, revision flows, and audit trails down to the detail.

What’s involved in migration?

Migration with Elium is structured and supported. We help you map your content, enrich metadata, and convert docs to native knowledge entries—maximising AI-readiness. Whether from SharePoint, Confluence, or shared drives, expect a 3–7 day turnaround per base, with strategic support every step of the way.

Do we need developers to configure it?

No devs required. Elium’s admin console is fully no-code —so you can create templates, manage permissions, or launch workflows without a single line of script. Rollout is fast, updates are simple, and teams stay agile.

Does Elium integrate with our tools?

Yes. Elium connects natively with ticketing tools but also Microsoft Teams, OneDrive and more. Through APIs and plug-and-play integrations, knowledge flows into chatbots, support tools and governance systems—right where it’s needed.

How does Elium support KM beyond tooling?

KM isn’t just about tech—it’s how teams think, share and scale knowledge. Elium brings a proven methodology and expert partners to help embed KM culture across your org. From pilots to full rollouts, we support both the platform and the people who power it.