Knowledge Hub for IT Support and Managed Services

Break down silos and centralise SOPs, runbooks, and documentation in one AI-powered, governed platform with multilingual access and native ITSM integrations.

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Trusted by industry leaders

Capabilities Designed for Service-Facing IT & MSP Teams

Give your teams the tools to break down silos, reduce escalations, and keep knowledge organised, accessible, and consistent across tools, roles, and projects.

AI-Powered Semantic Search

Deliver accurate, context-aware answers inside your ITSM workflow - no switching tabs, no second-guessing.

Multilingual, intent-aware search

EU-hosted RAG stack for secure results

In-ticket suggestions for faster response

Knowledge Lifecycle Management

Keep knowledge accurate and reliable with structured review, ownership and expiry while avoiding duplication and outdated content.

Assigned article ownership

Scheduled validation and expiry alerts

Knowledge request management

Ownership transfer during team changes

Version history for traceability

Structured Documentation

Create consistent, audit-ready documentation - designed to reduce errors and escalations.

Role-based access control

Full version history and audit trails

Multilingual content structure

EU-hosted, SecNumCloud-ready infrastructure

Aligned with ITIL and ISO documentation standards

No More Unused Knowledge Bases

Make documenting effortless with a zero-friction editor your team can use without training or formatting hassles.

Paste directly from chat or email

Drag and drop diagrams and media

Use ready-made templates

AI suggests structure and tags

Guide support with decision trees

Faster Onboarding for New Techs

Ramp up new team members faster with AI-surfaced SOPs, runbooks, and step-by-step guides — less shadowing, faster contribution.

Get tailored onboarding content based on role

Give new techs access to SOPs from day one

Build step-by-step guides for repeatable tasks

Create role-specific content for consistent onboarding

Migrate from

SharePoint, Confluence, and OneDrive.

Connect to Your ITSM stack

Native integrations for Jira, Zendesk, Salesforce, and Easyvista — no developers needed.

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The success of a knowledge base depends mainly on the involvement of the staff, who have to write, correct and update articles on a very regular basis. So we needed a tool that was dynamic, user-friendly and easy to use. Elium meets these criteria perfectly!

Emma Hurteaux

Digitalisation & Service Quality team lead

Why IT & MSP Teams Choose Elium Over General-Purpose Platforms

Compare the tools side-by-side and see why Elium wins on governance, usability, and scale.

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UX & ease of use

Content Lifecycle

AI & search capabilities

EU data residencys

Multilingual support

Total cost of ownership

Structured. Fast. Easy to use.

No stale content. Review is built in.

Smart AI search with deep filters.

EU-hosted by default. ISO27001. Built for GDPR.

Fully multilingual. Smart content and search.

Flat pricing. AI and support included.

Clunky for non-technical teams.

Manual clean-up. No expiry control.

Basic search. AI behind paywall.

Optional EU hosting. US/AUS jurisdiction.

UI only. Content needs plugins or workarounds.

Low base, high add-on costs.

High admin effort. Hard to maintain.

Needs setup. Nothing works out of the box.

Keyword search only. Limited filters.

EU storage. US legal control.

Manual setup. No automation.

Extra cost for Copilot. AI needs advanced licensing.

End Knowledge Chaos.
Deliver IT Support with Confidence.

Discuss with our knowledge management experts.

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Frequently asked questions

What is a Knowledge Management System (KMS), and why does IT need it?
A KMS captures, organises, and surfaces team knowledge, so answers aren’t stuck in inboxes or someone’s head. For IT, this means faster fixes, fewer escalations, and no more scrambling for procedures. In a landscape of shrinking SLAs and constant change, Elium acts as a living repository that protects institutional knowledge and makes it actionable in real time.
What are popular knowledge management features?
Today’s KM must-haves? Contextual and multilingual search, content obsolescence tracking, smart templates, approval flows, detailed usage stats, and AI-powered assistance. Elium delivers all this—and more—wrapped in a clean, customisable UI that supports real-world workflows across teams.
How does Elium support ITSM and issue resolution?
Elium embeds into your service ecosystem— Salesforce, JIRA, Zendesk, Intercom, Easyvista—via native integrations and APIs. Agents get real-time, contextual knowledge suggestions directly in their tool of choice. It’s not just knowledge stored; it’s knowledge served, fast and frictionless.
Is Elium built for AI and future-proof?
Elium is AI-native by design. The full content base is vectorised and connected to Azure-hosted OpenAI APIs—guaranteeing data privacy and compliance. From conversational search to AI-assisted writing, summarisation and decision trees, AI isn’t a feature—it’s the framework.
Where is our data hosted, and is it secure?
Elium runs on sovereign EU cloud infrastructure, including SecNumCloud-certified providers. Compliance with GDPR, IT governance, and security protocols is built-in—not bolted on. You control access, revision flows, and audit trails down to the detail.
What’s involved in migration?
Migration with Elium is structured and supported. We help you map your content, enrich metadata, and convert docs to native knowledge entries—maximising AI-readiness. Whether from SharePoint, Confluence, or shared drives, expect a 3–7 day turnaround per base, with strategic support every step of the way.
Do we need developers to configure it?
No devs required. Elium’s admin console is fully no-code —so you can create templates, manage permissions, or launch workflows without a single line of script. Rollout is fast, updates are simple, and teams stay agile.
Does Elium integrate with our tools?
Yes. Elium connects natively with ticketing tools but also Microsoft Teams, OneDrive and more. Through APIs and plug-and-play integrations, knowledge flows into chatbots, support tools and governance systems—right where it’s needed.
How does Elium support KM beyond tooling?
KM isn’t just about tech—it’s how teams think, share and scale knowledge. Elium brings a proven methodology and expert partners to help embed KM culture across your org. From pilots to full rollouts, we support both the platform and the people who power it.