Knowledge Hub for IT Support and Managed Services
Break down silos and centralise SOPs, runbooks, and documentation in one AI-powered, governed platform with multilingual access and native ITSM integrations.
Trusted by industry leaders
Why IT & MSP Teams Choose Elium Over General-Purpose Platforms
Compare the tools side-by-side and see why Elium wins on governance, usability, and scale.
UX & ease of use
Content Lifecycle
AI & search capabilities
EU data residencys
Multilingual support
Total cost of ownership
Structured. Fast. Easy to use.
No stale content. Review is built in.
Smart AI search with deep filters.
EU-hosted by default. ISO27001. Built for GDPR.
Fully multilingual. Smart content and search.
Flat pricing. AI and support included.
Powerful, but clunky for non-technical teams.
Manual clean-up. No expiry control.
Basic search. AI behind paywall.
Optional EU hosting. US/AUS jurisdiction.
UI only. Content needs plugins or workarounds.
Low base, high add-on costs.
High admin effort. Hard to maintain.
Needs setup. Nothing works out of the box.
Keyword search only. Limited filters.
EU storage. US legal control.
Manual setup. No automation.
Extra cost for Copilot. AI needs advanced licensing.
Capabilities Designed for Service-Facing IT & MSP Teams
Give your teams the tools to break down silos, reduce escalations, and keep knowledge organised, accessible, and consistent across tools, roles, and projects.
AI-Powered Semantic Search
Deliver accurate, context-aware answers inside your ITSM workflow - no switching tabs, no second-guessing.
Multilingual, intent-aware search
EU-hosted RAG stack for secure results
In-ticket suggestions for faster response
Knowledge Lifecycle Management
Keep knowledge accurate and reliable with structured review, ownership and expiry while avoiding duplication and outdated content.
Assigned article ownership
Scheduled validation and expiry alerts
Knowledge request management
Ownership transfer during team changes
Version history for traceability
Structured Documentation
Create consistent, audit-ready documentation - designed to reduce errors and escalations.
Role-based access control
Full version history and audit trails
Multilingual content structure
EU-hosted, SecNumCloud-ready infrastructure
Aligned with ITIL and ISO documentation standards
No More Unused Knowledge Bases
Make documenting effortless with a zero-friction editor your team can use without training or formatting hassles.
Paste directly from chat or email
Drag and drop diagrams and media
Use ready-made templates
AI suggests structure and tags
Guide support with decision trees
Faster Onboarding for New Techs
Ramp up new team members faster with AI-surfaced SOPs, runbooks, and step-by-step guides — less shadowing, faster contribution.
Get tailored onboarding content based on role
Give new techs access to SOPs from day one
Build step-by-step guides for repeatable tasks
Create role-specific content for consistent onboarding
Migrate from
SharePoint, Confluence, and OneDrive.
Connect to Your ITSM stack
Native integrations for Jira, Zendesk, Salesforce, and Easyvista — no developers needed.
"We tested 11 tools before picking Elium – then pulled scattered know-how into one trusted hub. Now 500+ agents tap into 4,000+ procedures without the usual hassle. Our IT support runs faster, sharper, smoother. Plus, it's European."
Emma Hurteaux
Digital & Service quality team lead, 500 agents.
10/10 recommendation on 
"We slashed knowledge hunt time by 5X and boosted search success. We chose Elium because the ergonomics feel right, the feature set delivers what we need, and having a European base matters."
Bérangère,
Knowledge Management team lead, SPIE ICS Services, 200 agents.
10/10 recommendation on
End Knowledge Chaos.
Deliver IT Support with Confidence.
Discuss with our knowledge management experts.
Frequently asked questions
How long does it take to set up Elium Desk?
You can set up Elium Desk in minutes. It integrates with your existing tools—no extra resources or IT help needed.
Who manages Elium Desk after it’s set up?
Anyone on your support team can manage it. There's no need for a dedicated admin—permissions and update alerts keep everything on track.
Will our agents actually use Elium Desk in their day-to-day operations?
What is a Knowledge Management System (KMS), and why does IT need it?
A KMS captures, organises, and surfaces team knowledge, so answers aren’t stuck in inboxes or someone’s head. For IT, this means faster fixes, fewer escalations, and no more scrambling for procedures. In a landscape of shrinking SLAs and constant change, Elium acts as a living repository that protects institutional knowledge and makes it actionable in real time.
What are popular knowledge management features?
Today’s KM must-haves? Contextual and multilingual search, content obsolescence tracking, smart templates, approval flows, detailed usage stats, and AI-powered assistance. Elium delivers all this—and more—wrapped in a clean, customisable UI that supports real-world workflows across teams.
How does Elium support ITSM and issue resolution?
Elium embeds into your service ecosystem— Salesforce, JIRA, Zendesk, Intercom, Easyvista—via native integrations and APIs. Agents get real-time, contextual knowledge suggestions directly in their tool of choice. It’s not just knowledge stored; it’s knowledge served, fast and frictionless.
Is Elium built for AI and future-proof?
Elium is AI-native by design. The full content base is vectorised and connected to Azure-hosted OpenAI APIs—guaranteeing data privacy and compliance. From conversational search to AI-assisted writing, summarisation and decision trees, AI isn’t a feature—it’s the framework.
Where is our data hosted, and is it secure?
Elium runs on sovereign EU cloud infrastructure, including SecNumCloud-certified providers. Compliance with GDPR, IT governance, and security protocols is built-in—not bolted on. You control access, revision flows, and audit trails down to the detail.
What’s involved in migration?
Migration with Elium is structured and supported. We help you map your content, enrich metadata, and convert docs to native knowledge entries—maximising AI-readiness. Whether from SharePoint, Confluence, or shared drives, expect a 3–7 day turnaround per base, with strategic support every step of the way.
Do we need developers to configure it?
No devs required. Elium’s admin console is fully no-code —so you can create templates, manage permissions, or launch workflows without a single line of script. Rollout is fast, updates are simple, and teams stay agile.
Does Elium integrate with our tools?
Yes. Elium connects natively with ticketing tools but also Microsoft Teams, OneDrive and more. Through APIs and plug-and-play integrations, knowledge flows into chatbots, support tools and governance systems—right where it’s needed.
How does Elium support KM beyond tooling?
KM isn’t just about tech—it’s how teams think, share and scale knowledge. Elium brings a proven methodology and expert partners to help embed KM culture across your org. From pilots to full rollouts, we support both the platform and the people who power it.