Knowledge Management Platform for Customer-Facing Teams

Bridge expert knowledge, frontline agent experience, and customer service processes to improve agent adoption, CSAT, and operational efficiency.

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Trusted by industry leaders

Seamless Integrations

Elium seamlessly communicates with your other enterprise applications.

Tailored Support for Every Role

Empower front-line agents and managers with the right tools to perform their best.

3 0–70% faster onboarding & training

Scale Efficiency Across Your Customer Care Team

Centralised Knowledge

Frequently Asked Questions

Policies and Procedures

Product Updates and News

Up-to-date Tele-Sales Scripts

Technical Documentation, Powerful tagging

Decision Trees

Support confident choices with dynamic decision trees for standardised service delivery.

AI Content

Generate and organise internal content with AI assistance for quicker training and consistent team enablement.

AI Search

Find accurate answers instantly across all your knowledge sources: so agents can respond faster and with confidence.

~10% lift in CSAT, AHT, and FRT

Enable Consistent, High-quality Service Regardless of Agent Experience

Verified and Reliable Content

Ensure content stays accurate and trusted with approval workflows, update markers, and role-based access.

Targeted Communication Alerts

Replace internal email chaos with smart alerts and readership tracking—keeping your team aligned and addressing knowledge gaps with tailored content.

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We've been strengthening collaboration and efficiency with Elium for 3 years across our 150 customer support agents located in 18 countries. The solution accelerates access to critical information for everyone and considerably simplifies their management. During a major incident that increased customer requests eightfold, we were able to meet our SLAs thanks to the solution.

Gwladys

Head of Customer Care, Docaposte

Success Story

Retail

Elium Desk

How FNAC DARTY Cut Costs & Improved Support with Elium

By adopting Elium Desk, FNAC DARTY equipped 1,200 advisors across 300 stores and 10 call centers.

800

Daily active users

10%

Reduction in operational costs

>80%

First Call Resolution (FCR)

10%

Decrease in AHT

Bring Daily Efficiency to Customer Care Team

Discuss with our knowledge management experts.

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Frequently asked questions

How long does it take to set up Elium Desk?

You can set up Elium Desk in minutes. It integrates with your existing tools—no extra resources or IT help needed.

Who manages Elium Desk after it’s set up?

Anyone on your support team can manage it. There's no need for a dedicated admin—permissions and update alerts keep everything on track.

Will our agents actually use Elium Desk in their day-to-day operations?

Elium is easily integrated into the customer support tools and delivers quick search, clear answers, and guided workflows that teams rely on daily.